Returns & Exchanges

At The Mill Furniture Outlet, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for items in original condition. Please note that custom orders and clearance items are final sale and cannot be returned or exchanged.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone within 30 days of delivery to receive a Return Authorization number and instructions.

• 2.
  Prepare the Item

  Carefully disassemble the furniture if necessary and place it back into its original packaging with all hardware, manuals, and protective padding included.

• 3.
  Schedule Pickup or Shipping

  For large furniture pieces, we will coordinate a professional freight pickup; for smaller accent items, use the provided prepaid shipping label to drop off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned item for damages, your refund will be processed to the original payment method, minus applicable restocking and shipping fees.